Booking options
£45
Course Images
Distressed Behaviour, Diffusion & De-escalation - Open Course - Teams
Highlights
Delivered Online
3 hours
Dates
Description
Distressed Behaviour, Diffusion & De-escalation
Distressed behaviour is often a form of communication. When staff understand what may be driving behaviour, they are better able to respond calmly, reduce risk, and support people with dignity, patience and confidence.
This practical workshop is designed for care staff, senior carers, team leaders, managers, support workers, personal assistants, and others who may support individuals who become distressed, anxious, frustrated, overwhelmed or verbally challenging.
The session explores why distressed behaviour may occur, how staff can recognise early warning signs, and how calm, person-centred responses can help prevent situations from escalating.
The focus is not on blame, control or restraint. It is about understanding unmet need, improving communication, reducing triggers, and helping staff respond safely and professionally when behaviour becomes difficult to manage.
What the course will cover
Understanding distressed behaviour as communication
Common causes and triggers of behaviour that challenges
Unmet needs and the function of behaviour
Recognising early warning signs of distress
The impact of staff responses, tone, body language and environment
Practical de-escalation and diffusion strategies
Maintaining professional boundaries under pressure
Supporting dignity, choice and emotional safety
Reducing risk while remaining calm and respectful
Reflecting on incidents and learning from what happened
Aim
To help delegates understand why distressed behaviour may occur and develop practical, person-centred strategies to reduce escalation, respond safely, and support individuals with dignity and respect.
Learning Outcomes
By the end of the session, delegates will be able to:
Explain why distressed behaviour may occur.
Identify common triggers and unmet needs linked to behaviour.
Recognise early signs that a person may be becoming distressed.
Describe how staff communication and body language can influence escalation or de-escalation.
Use practical strategies to help calm and diffuse difficult situations.
Maintain professional boundaries while responding with empathy.
Understand the importance of person-centred approaches in reducing distress.
Reflect on incidents and identify learning to reduce future risk.
Who is this course for?
This course is suitable for:
Care Staff
Senior Carers
Support Workers
Personal Assistants
Team Leaders
Deputy Managers
Registered Managers
Volunteers working with vulnerable adults
Staff supporting people with dementia, learning disabilities, autism, mental health needs or complex care needs
Delivery style
This is a practical, discussion-based workshop using real-world examples, case studies, reflective questions and group exercises. Delegates will be encouraged to explore situations they may encounter in their own work and consider how small changes in communication, environment and approach can reduce distress and improve safety.
Please note: this course does not provide physical intervention, restraint, or breakaway training. The focus is on prevention, understanding behaviour, communication, diffusion and de-escalation.
Reviews
There are no reviews for Distressed Behaviour, Diffusion & De-escalation - Open Course - Teams yet.Why not be the first one to review this course?
